At Iyamy Silver, your satisfaction is our top priority. We strive to provide exquisite jewelry and a seamless shopping experience. If you are not completely satisfied with your purchase, we are here to help.
Eligibility:
Items must be returned within 14 days of delivery.
Products must be in their original condition, unworn, unaltered, and in the original packaging.
Personalized or custom-made items are non-refundable unless they arrive damaged or defective.
How to Request a Refund:
Contact our customer support team at [insert email/contact form] with your order number and reason for return.
Our team will guide you through the return process.
Refund Process:
Once your returned item is received and inspected, we will notify you of the approval status.
Approved refunds will be processed to your original payment method within 7–10 business days.
Shipping costs are non-refundable.
Damaged or Defective Items:
If your item arrives damaged or defective, please contact us within 24 hours of delivery.
We will offer a replacement or a full refund, including original shipping charges.
Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.
If you have any questions about our refund policy or your order, please reach out to our friendly support team:
Email: info@iyamy.com
At Iyamy Silver, we are committed to ensuring your experience is as sparkling as our jewelry.